Shipping policy
Shipping Policy
Last updated: October 25th
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.
If we experience a high volume of orders or delays due to unforeseen circumstances, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Domestic (Latvia): 2–4 business days
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EU countries: 5–10 business days
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International: 10–20 business days
Please note that delivery times may vary depending on destination and courier service.
3. Shipping Options
We offer the following shipping methods:
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Standard Delivery: via Omniva
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information will be active within 24 hours.
5. Customs, Duties, and Taxes
Music Raica is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping — such as tariffs, taxes, or import duties — are the customer’s responsibility.
6. Missing or Damaged Packages
If you haven’t received your order within the estimated timeframe or if your package arrives damaged, please contact us at sadarbiba.musicraica@gmail.com with your order number. We’ll investigate and help resolve the issue as quickly as possible.
7. Returns
Please refer to our [Return Policy] for details on returning or exchanging an item.
8. Contact Us
If you have any questions about this Shipping Policy, please contact us:
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Email: sadarbiba.musicraica@gmail.com
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Phone: +371 26339999
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Address: Fazānu iela 4, Sunīši, Ropažu novads